Returns and Exchanges Policy

At Nayomi-KSA, we want you to be completely satisfied with your purchase, which is why we offer a flexible 14-day return policy for all eligible fashion and loungewear items. Please ensure that all products remain in their original condition, unworn and with all tags attached, to qualify for a full refund or exchange.

1

Initiate Your Request

Log in to your Nayomi account, navigate to your order history, and select the items you wish to return to receive a return authorization number.

2

Pack the Items

Place the items in their original packaging along with the invoice, ensuring that all hygiene seals and price tags are still intact.

3

Schedule a Pickup

Choose a convenient time for our courier partner to collect the package from your doorstep, or drop it off at any authorized shipping location.

4

Receive Your Refund

Once our quality assurance team inspects the returned items, your refund will be processed back to your original payment method within 7 to 10 business days.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing