Frequently Asked Questions

Everything you need to know about shopping with Nayomi-KSA.

What are the shipping options available within Saudi Arabia?

We offer standard delivery across all major cities in KSA. Orders are typically delivered within 3 to 5 business days, with free shipping available on orders exceeding a specific value.

Can I return or exchange intimate apparel and nightwear?

For hygiene reasons, certain items like panties and adhesive bras cannot be returned. However, other items like pajamas and robes can be returned within 14 days, provided they are in their original condition with tags attached.

What payment methods do you accept?

We accept various payment methods including Mada, Visa, Mastercard, Apple Pay, and Cash on Delivery (COD) for most regions within the Kingdom.

How do I ensure I am choosing the correct size?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results with our chart to find the perfect fit for your body type.

How can I track the status of my order?

Once your order is dispatched, you will receive an SMS and email containing a tracking link. You can also track your package through the 'My Account' section on our website.

Do you offer gift wrapping services?

Yes, we offer premium gift wrapping options at checkout to make your Nayomi purchase the perfect gift for someone special.